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 From:  Manthorp   8 Jul 2010 12:05 
 To:  ANT_THOMAS      21 of 100 
37500.21 In reply to 37500.20 
I agree completely. BP would be an even more curmudgeonly support than the average professional anyway. His only saving grace would be that he actually ran on the server.
"We all have flaws, and mine is being wicked."
James Thurber, The Thirteen Clocks 1951

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 From:  Peter (BOUGHTONP)   8 Jul 2010 16:06 
 To:  Matt       22 of 100 
37500.22 In reply to 37500.17 
Ok, though going to be this evening (11pm+) before I get time.

Will post here again when I've done it.
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 From:  Peter (BOUGHTONP)   9 Jul 2010 00:52 
 To:  ALL 23 of 100 
37500.23 
Ok, ticket created:

quote:
Hi,

The Order document for next year's subscription has just been created (EV27909S), but unfortunately we will be letting the subscription expire when we reach the end of the current hosting period (7th Oct 2010).

(Since the current EUR exchange rates are not in our favour, so we can get better value with a UK-based host.)

Could you please set the subscription to not renew and also make a payment for the current credit on the account (€150.44) to me?

Thank you,

Peter Boughton



Hopefully that's all clear and they'll give us the ~£125 back.

Will post again after any significant responses.
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 From:  Peter (BOUGHTONP)   9 Jul 2010 23:48 
 To:  Peter (BOUGHTONP)      24 of 100 
37500.24 In reply to 37500.23 
Quick update...

Auto renewal is off, and we're still here, so that's good. Hosting expires 7th Oct, so we've got 3 months (I've set myself a handful of reminders for nearer that time.)

EuroVPS are trying to weasel out of paying the credit note. When it's not so hot (so Sun/Mon), I'll write a reply telling them we won't accept excuses; they owe us money.
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 From:  99% of gargoyles look like (MR_BASTARD)   10 Jul 2010 08:49 
 To:  Peter (BOUGHTONP)      25 of 100 
37500.25 In reply to 37500.24 
Tell 'em we'll send the bumliffs 'round!

bastard by name, bastard by nature
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 From:  william   10 Jul 2010 13:55 
 To:  Peter (BOUGHTONP)      26 of 100 
37500.26 In reply to 37500.24 
Peter

When you say "EuroVPS are trying to weasel out of paying the credit note" what do you mean?

I assume they haven't replied "Dear Peter, your request duly noted and the account will not be renewed. If you could possibly see your way clear may we keep the money we owe you?"

Or have they?
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 From:  Peter (BOUGHTONP)   10 Jul 2010 14:57 
 To:  william      27 of 100 
37500.27 In reply to 37500.26 
Not quite...
quote:
Unfortunately we cannot refund the credit notes in HSPc accounts

...is all they've said on that - though they haven't closed the ticket, so currently more dragging feet than refusal to pay.

If the HSPc software doesn't let them, they can go talk to the finance dept and do a manual payment instead.
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 From:  Peter (BOUGHTONP)   12 Jul 2010 19:22 
 To:  ALL 28 of 100 
37500.28 
Ok, haven't responded yet, and wouldn't mind people checking what I'm planning to send:
quote:
Hi John,

Thank you for disabling the auto-renewal option.

Since you cannot refund via the HSPc accounts, please confirm that you can repay the €150.44 owed via a manual payment (e.g. bank transfer) and I will supply suitable details for this.

Thank you,

Peter Boughton


Which is in reply to this:
quote:
Dear Peter,

We have turned off the auto renewal option for your subscription 4736, tehforumnew.customer.attikh.net as per your request.

Unfortunately we cannot refund the credit notes in HSPc accounts.

Thank you

Best regards,
--
John Abraham



Is what I've written ok, or can anyone suggest a better response?
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 From:  koswix   12 Jul 2010 20:12 
 To:  Peter (BOUGHTONP)      29 of 100 
37500.29 In reply to 37500.28 
What is an HSPc account~?

GIVE ME MEAT! :@ msg:37418.1
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 From:  Peter (BOUGHTONP)   12 Jul 2010 21:11 
 To:  koswix      30 of 100 
37500.30 In reply to 37500.29 
HSPc is the software used: parallels.com/products/hspcomplete

I'm not sure if "accounts" is a specific admin part of the software, or if it just means generic "user accounts".
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 From:  milko   12 Jul 2010 23:15 
 To:  Peter (BOUGHTONP)      31 of 100 
37500.31 In reply to 37500.28 
what's the credit note for? It seems a reasonable opening gambit. If it's just that we've more credit paid on there than needed so far then I doubt they have a legal leg to stand on.

milko
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 From:  Peter (BOUGHTONP)   12 Jul 2010 23:41 
 To:  milko      32 of 100 
37500.32 In reply to 37500.31 
A few years back we switched to a cheaper plan, but were told it couldn't be a simple downgrade, and instead had to purchase another subscription, transfer the server over, and then close the first one.

So we did that, and got a credit note for the unused portion of the first one.

Some of that credit was used to pay last year's fee*, and this is what we've now got left.
*eventually. At first they tried to void the credit and charge again, but after complaining the payment was refunded and the credit re-instated and reduced by the appropriate amount.

So yeah, basically we've overpaid and they owe us that money.
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 From:  Peter (BOUGHTONP)   14 Jul 2010 13:50 
 To:  ALL 33 of 100 
37500.33 In reply to 37500.28 
Ok, have just sent in that message, hopefully it'll go smoothly.
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 From:  milko   14 Jul 2010 15:30 
 To:  Peter (BOUGHTONP)      34 of 100 
37500.34 In reply to 37500.33 
Ha. I'm fairly sure they've engaged Maximum Weasel Mode to try and get out of paying up, so I doubt it. But you've started politely and remaining firm ought to see it right eventually.

milko
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 From:  99% of gargoyles look like (MR_BASTARD)   14 Jul 2010 16:58 
 To:  Peter (BOUGHTONP)      35 of 100 
37500.35 In reply to 37500.34 
Just keep the Manthorp bumming threats in reserve for now. No need to get nasty unless you have to. :{)

bastard by name, bastard by nature
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 From:  Peter (BOUGHTONP)   14 Jul 2010 18:24 
 To:  milko      36 of 100 
37500.36 In reply to 37500.34 
Yeah, probably. Just hope it doesn't drag on for ages or anything.

A brief update in that it's been passed to the accounts director, and waiting for them to respond, though no indication of how long that'll take.
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 From:  99% of gargoyles look like (MR_BASTARD)   14 Jul 2010 21:02 
 To:  Peter (BOUGHTONP)      37 of 100 
37500.37 In reply to 37500.36 
Have they seen the /size/ of the Throb?

bastard by name, bastard by nature
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 From:  DeannaG (CYBATRON)   18 Jul 2010 22:33 
 To:  Matt       38 of 100 
37500.38 In reply to 37500.1 

Wherever you want to go Hon is fine with us. Sometime in August we'll be able to pitch something into things. I think I still have the information Pete sent us last year.

 

DP

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 From:  Mikee   19 Jul 2010 09:58 
 To:  ALL 39 of 100 
37500.39 

As you know, I fully recommend Linode. Been using them for a long time now and it's been very very smooth.

 

You have full root access, full control to install whatever the hell you want, you can partition drives yourself, install OS's ..etc.

 

It's very very nice.

 

If anyone wants a login to demo my own server (to see the interface you're given and the options you have), just send me a PM. There's nothing important on the server.

 

Anyways, in the entire time I've been in/around teh, I don't think I've ever donated. Not because I want to, but because I always forget or I never have money available when it's being talked about (like now, for example, as I'm skint).

 

Put some little status next to peoples name to say they're a donator. This would remind me to donate.
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 From:  99% of gargoyles look like (MR_BASTARD)   20 Jul 2010 10:02 
 To:  Mikee      40 of 100 
37500.40 In reply to 37500.39 
quote: Mikee
Put some little status next to peoples name to say they're a donator. This would remind me to donate.

I can see that this might be considered 'shaming' people into donating, but otherwise +1.

bastard by name, bastard by nature
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