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 From:  koswix   12 Jul 2010 20:12 
 To:  Peter (BOUGHTONP)      29 of 100 
37500.29 In reply to 37500.28 
What is an HSPc account~?

GIVE ME MEAT! :@ msg:37418.1
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 From:  Peter (BOUGHTONP)   12 Jul 2010 21:11 
 To:  koswix      30 of 100 
37500.30 In reply to 37500.29 
HSPc is the software used: parallels.com/products/hspcomplete

I'm not sure if "accounts" is a specific admin part of the software, or if it just means generic "user accounts".
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 From:  milko   12 Jul 2010 23:15 
 To:  Peter (BOUGHTONP)      31 of 100 
37500.31 In reply to 37500.28 
what's the credit note for? It seems a reasonable opening gambit. If it's just that we've more credit paid on there than needed so far then I doubt they have a legal leg to stand on.

milko
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 From:  Peter (BOUGHTONP)   12 Jul 2010 23:41 
 To:  milko      32 of 100 
37500.32 In reply to 37500.31 
A few years back we switched to a cheaper plan, but were told it couldn't be a simple downgrade, and instead had to purchase another subscription, transfer the server over, and then close the first one.

So we did that, and got a credit note for the unused portion of the first one.

Some of that credit was used to pay last year's fee*, and this is what we've now got left.
*eventually. At first they tried to void the credit and charge again, but after complaining the payment was refunded and the credit re-instated and reduced by the appropriate amount.

So yeah, basically we've overpaid and they owe us that money.
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 From:  Peter (BOUGHTONP)   14 Jul 2010 13:50 
 To:  ALL 33 of 100 
37500.33 In reply to 37500.28 
Ok, have just sent in that message, hopefully it'll go smoothly.
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 From:  milko   14 Jul 2010 15:30 
 To:  Peter (BOUGHTONP)      34 of 100 
37500.34 In reply to 37500.33 
Ha. I'm fairly sure they've engaged Maximum Weasel Mode to try and get out of paying up, so I doubt it. But you've started politely and remaining firm ought to see it right eventually.

milko
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 From:  99% of gargoyles look like (MR_BASTARD)   14 Jul 2010 16:58 
 To:  Peter (BOUGHTONP)      35 of 100 
37500.35 In reply to 37500.34 
Just keep the Manthorp bumming threats in reserve for now. No need to get nasty unless you have to. :{)

bastard by name, bastard by nature
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 From:  Peter (BOUGHTONP)   14 Jul 2010 18:24 
 To:  milko      36 of 100 
37500.36 In reply to 37500.34 
Yeah, probably. Just hope it doesn't drag on for ages or anything.

A brief update in that it's been passed to the accounts director, and waiting for them to respond, though no indication of how long that'll take.
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 From:  99% of gargoyles look like (MR_BASTARD)   14 Jul 2010 21:02 
 To:  Peter (BOUGHTONP)      37 of 100 
37500.37 In reply to 37500.36 
Have they seen the /size/ of the Throb?

bastard by name, bastard by nature
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 From:  DeannaG (CYBATRON)   18 Jul 2010 22:33 
 To:  Matt       38 of 100 
37500.38 In reply to 37500.1 

Wherever you want to go Hon is fine with us. Sometime in August we'll be able to pitch something into things. I think I still have the information Pete sent us last year.

 

DP

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 From:  Mikee   19 Jul 2010 09:58 
 To:  ALL 39 of 100 
37500.39 

As you know, I fully recommend Linode. Been using them for a long time now and it's been very very smooth.

 

You have full root access, full control to install whatever the hell you want, you can partition drives yourself, install OS's ..etc.

 

It's very very nice.

 

If anyone wants a login to demo my own server (to see the interface you're given and the options you have), just send me a PM. There's nothing important on the server.

 

Anyways, in the entire time I've been in/around teh, I don't think I've ever donated. Not because I want to, but because I always forget or I never have money available when it's being talked about (like now, for example, as I'm skint).

 

Put some little status next to peoples name to say they're a donator. This would remind me to donate.
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 From:  99% of gargoyles look like (MR_BASTARD)   20 Jul 2010 10:02 
 To:  Mikee      40 of 100 
37500.40 In reply to 37500.39 
quote: Mikee
Put some little status next to peoples name to say they're a donator. This would remind me to donate.

I can see that this might be considered 'shaming' people into donating, but otherwise +1.

bastard by name, bastard by nature
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 From:  Mouse   20 Jul 2010 10:41 
 To:  99% of gargoyles look like (MR_BASTARD)      41 of 100 
37500.41 In reply to 37500.40 
It should just say, "is a dick" next to anyone who doesn't donate.

Roses are bollocks, Violets are crud, I hate bloody flowers, And much prefer mud.
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 From:  ANT_THOMAS   20 Jul 2010 11:20 
 To:  Mouse      42 of 100 
37500.42 In reply to 37500.41 

(giggle)

 

From a Beehive point of view it wouldn't be a bad idea for Beehive to support some sort of donator icon since from what I've seen most other competing forum packages have something similar.
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 From:  99% of gargoyles look like (MR_BASTARD)   20 Jul 2010 15:57 
 To:  Mouse      43 of 100 
37500.43 In reply to 37500.41 
Obviously 'naming and shaming' takes on a whole new perspective.

bastard by name, bastard by nature
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 From:  graphitone   20 Jul 2010 16:05 
 To:  99% of gargoyles look like (MR_BASTARD)      44 of 100 
37500.44 In reply to 37500.43 

I read that as naming and shaving.

 

Wouldn't bother me as I'm not hairy in the slightest, but our spectacularly coiffered friend Mouse might have something to say.
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 From:  Peter (BOUGHTONP)   20 Jul 2010 19:56 
 To:  ALL 45 of 100 
37500.45 

I'm afraid I'm going to interrupt this odd tangent, bringing things back to the EuroVPS saga. :(

 

In summary, 12 days ago I asked them to turn off auto-renewal and refund it, they said auto-renewal was off, and 6 days ago the refund request needed to be checked with the accounts director.

 

Last night, with no further contact since, I got an automatic email saying a payment transaction was attempted - to take the amount for what would be next year's fee. (Fortunately, my stored card details had expired, so the payment failed.)

 

Since they're showing their incompetence again, I think another backup might be in order, in case they misinterpret the message saying "why wasn't auto renewal turned off, and why hasn't the accounts director refunded the credit yet, stop arsing about and do it".

 

Also, can anyone suggest a reasonable way of putting that message?
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 From:  patch   20 Jul 2010 20:18 
 To:  Peter (BOUGHTONP)      46 of 100 
37500.46 In reply to 37500.45 

Dear whatever,

 

I recently requested that the "auto-renew" option on this account was switched off. Despite this, your system recently tried to auto-renew the account by attempting to take payment from my bank account.

 

Please ensure that this will not happen again. Also, please let me know what arrangements you have made to credit the outstanding balance on this hosting account back to my bank account.

 

Regards ectect
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 From:  Matt    20 Jul 2010 21:05 
 To:  Peter (BOUGHTONP)      47 of 100 
37500.47 In reply to 37500.45 
I think another backup might be in order


'tis done.

doohicky
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 From:  99% of gargoyles look like (MR_BASTARD)   20 Jul 2010 23:30 
 To:  patch      48 of 100 
37500.48 In reply to 37500.46 

Dear incompetents,

 

I recently requested that the "auto-renew" option on this account was switched off. Despite this, your incompetent system recently tried to auto-renew the account by attempting to take payment from my bank account.

 

Please ensure that, despite your incompetence, this will not happen again. Also, please advise as to the spastic arrangements you have made to credit the outstanding balance on this hosting account back to my bank account.

 

Fuck you and your parents, ectect

bastard by name, bastard by nature
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