Ranter's CornerAre women better at tech support?

 

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 From:  CHYRON (DSMITHHFX)  
 To:  ALL
42823.1 
In the past week I had to deal with tech support, both chat and phone to resolve two issues: replace lost phone (mine), and reissue an SSL cert on a domain (work). In both cases, the first tech support responders were men. They read me irrelevant and unhelpfull shit from some script, and told me the problem was unsolvable (port number to new phone), or 'would be' solved (SSL), except it wasn't solved. They went through the motions, had no clue, and didn't give a flying fuck about me or my little 'problems.'

Fortunately, though, on my second go round (for the phone) and fifth (SSL), I got connected to women support people. They quickly drilled in, identified what needed to happen, and it did. They acted like they actually (sorry William!) wanted to help -- and more importantly, they did.

Men 0
Women 2
"RSH60D7E9F6D125A27 expires in 24 HOURS"
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 From:  Peter (BOUGHTONP)  
 To:  CHYRON (DSMITHHFX)     
42823.2 In reply to 42823.1 
If you flip coins, sometimes you get all heads except one tail, and sometimes you get all tails except one head.
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 From:  CHYRON (DSMITHHFX)  
 To:  Peter (BOUGHTONP)     
42823.3 In reply to 42823.2 
Numbers don't lie.

Men 0
Women 2
“the trade-off between convenience and privacy may not have been fully considered.”
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 From:  william (WILLIAMA)  
 To:  CHYRON (DSMITHHFX)     
42823.4 In reply to 42823.3 
What Peter said.

Also, probably as a result of tradition, recruiting prejudices, and stuff, more men get tech support roles, so more likely to get a man on the phone so more likely that if it's a useless twat then it's also male. 

Also, same reasons, when you do get a woman on the phone, she may well have to do better to be seen as equal, hence less likely to be useless twat.

He May Be Your Dog But He's Wearing My Collar

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 From:  CHYRON (DSMITHHFX)  
 To:  william (WILLIAMA)     
42823.5 In reply to 42823.4 
The scumbag motherfucker SSL support guy even tried to upsell me, after telling me the cert had been reissued (it wasn't).  >-|
“the trade-off between convenience and privacy may not have been fully considered.”
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 From:  Peter (BOUGHTONP)  
 To:  CHYRON (DSMITHHFX)     
42823.6 In reply to 42823.5 
...
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 From:  CHYRON (DSMITHHFX)  
 To:  Peter (BOUGHTONP)     
42823.7 In reply to 42823.6 
Already using it. Not available on hosting platform.
“the trade-off between convenience and privacy may not have been fully considered.”
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 From:  Dave!!  
 To:  CHYRON (DSMITHHFX)     
42823.8 In reply to 42823.1 
Well, a lot of the time when you get women in tech support, it is because they have an interest in tech and have to work harder to be taken seriously and to get where they are. Things are getting better thankfully, but there is still a whiff around in places that technology is a "mans game", and unfortunately some guys really aren't that good at it.
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 From:  Dan Herman (HERMAND)  
 To:  Dave!!     
42823.9 In reply to 42823.8 
quote: Dave!!
Well, a lot of the time when you get women in tech support, it is because they have an interest in tech and have to work harder to be taken seriously and to get where they are. Things are getting better thankfully, but there is still a whiff around in places that technology is a "mans game", and unfortunately some guys really aren't that good at it.

Yep, this is pretty much what I came to say. I've worked with a lot of fantastic engineers, but also plenty of naff ones who are just kind of there by default.

Most of the women I've worked with in IT, especially older ones, have had to work really hard to prove themselves and made a deliberate effort to become engineers/consultants/etc. As such, I have to say, I can't think of any woman I've worked with who I wouldn't consider very good. But, the same size is sadly very small - lots of women in project management and business generally, but I see very few beyond helpdesk.

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 From:  Dave!!  
 To:  Dan Herman (HERMAND)     
42823.10 In reply to 42823.9 
Yeah, I've had the same experience. During my career in IT, I've worked with two female bosses (both of which were very good), and several other female colleagues as well. I can't think of a bad one to be honest.

The female colleague at my first job wasn't quite as technically skilled as I was, but she knew her limits, did a good job overall and wasn't afraid to ask advice if stuck with something.

Contrast that with some male techs I've come across that just blundered on, made a hash of things and refused to acknowledge their own limitations...
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 From:  CHYRON (DSMITHHFX)  
 To:  Dave!!     
42823.11 In reply to 42823.10 
Too true!
“every day someone in my DMs says they can make me a millionaire with NFTs and I reply with the Telegraph article where I shit talk NFTs. Invariably they say they can’t read it because it’s paywalled. I reply “you’re so rich from NFTs that you can’t afford $4” and they block me”
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