I'm cooling down first. They sent a 'how did we do?' questionnaire after the last repair. I'll wait a couple of days for that and then let them know.
I'm reasonably sure they didn't have to replace the motherboard again. I tried to source it myself and found that the cheapest I could get the exact model was just over £400 so I doubt it's cheap for them. She was having regular problems with network connectivity from soon after buying it, which is why it went back this time - and as expected they finally got round to replacing the network card. It's a custom built board by Asus based on an Intel 8260 chipset - and with a headphone socket. Hmm. Which sort of makes me think that they went 'Oh, lets just replace the lot'. Personally, I think that running the recovery programme was a mistake: a bit of carelessness.
Asus subcontract their UK repair work to an international conglomerate called Letmerepair. I expect that as long as stuff comes in and stuff moves out, they don't give a toss about the owners. They aren't the customer after all.
I could charge my daughter, but since she's getting all her money from me at the moment it seems a bit circular. And yes, I will put a backup on my server and it will stay up to date.never trust a man in a blue trench coat, never drive a car when you're dead |