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 From:  william (WILLIAMA)   25 Apr 2015 13:05 
 To:  ALL 1 of 18 
41463.1 
Anybody used this company?

I've put a small server together, using up some old parts and I thought it might be worth raising the memory from 2GB to 4GB. 4 DDR DIMMS from Bang good are around £25 total and they arrived promptly from a UK warehouse - well packed etc. Sadly 3 were fine but 1 was dead.

Me:  Hi,  - received package promptly (thanks), 3 of the DIMMS work fine. The 4th  DIMM won't allow boot either on its own or in combination with any of the others, in any slot.

Them (today): Thank a lot for your email and sorry for the inconvenience caused.

For the item could you please send us a short video to show the problem and shipping label as attachment? We will ask salesman to check it then provide a better solution for you,please don't worry about it.

If you have any problem,please feel free to contact us again.

Best regards,

Flora

Me: Hi - Are you serious? You want me to provide a video of a DIMM failing to work?

 
never trust a man in a blue trench coat, never drive a car when you're dead
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 From:  ANT_THOMAS   25 Apr 2015 14:06 
 To:  william (WILLIAMA)      2 of 18 
41463.2 In reply to 41463.1 
I have used them before but for stuff coming from the far east.

I can understand them wanting some proof, but also it being pretty ridiculous. Even distance selling rules should mean you can return them easily enough.

I returned something for the first time to Amazon a bit back, where Amazon weren't the actual seller. Really surprised how smoothly that went and how quick the refund came through.
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 From:  william (WILLIAMA)   25 Apr 2015 14:57 
 To:  ANT_THOMAS      3 of 18 
41463.3 In reply to 41463.2 
The company is based in China so whether or not their local warehouse is subject to UK distance selling regs is a moot point. Still, fortunately it's a comparatively small amount of money so I'm not spitting feathers. Somewhere between annoyed and amused by being asked to produce a movie to get a replacement.

Also, it's irritating as I have to waste another of the DIMMs or sacrifice dual channel operation. I have two slots (one bank) with two of the good DIMMS and two slots with two of my previous 512MB DIMMs.

I could actually use the three good 1GB plus one 512MB but there isn't much point as it slows the operation.

What they should do is obvious - i.e. a sensible returns policy. What they are doing is stupidly half-arsed and unbusinesslike. Either to deter me from complaining further or simply because they don't have the knowledge or resources to run a proper test operation.
never trust a man in a blue trench coat, never drive a car when you're dead
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 From:  Peter (BOUGHTONP)   25 Apr 2015 18:19 
 To:  william (WILLIAMA)      4 of 18 
41463.4 In reply to 41463.3 
> or sacrifice dual channel operation

Is that still a significant factor these days?

 
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 From:  99% of gargoyles look like (MR_BASTARD)   25 Apr 2015 19:51 
 To:  Peter (BOUGHTONP)      5 of 18 
41463.5 In reply to 41463.4 
Depends on whether you're married or not.

truffy.gifbastard by name
bastard by nature
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 From:  william (WILLIAMA)   25 Apr 2015 20:22 
 To:  Peter (BOUGHTONP)      6 of 18 
41463.6 In reply to 41463.4 
No, but as I said in the first post this is put together from old bits and pieces.
never trust a man in a blue trench coat, never drive a car when you're dead
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 From:  william (WILLIAMA)   4 May 2015 16:29 
 To:  william (WILLIAMA)      7 of 18 
41463.7 In reply to 41463.6 
Well, they finally replaced the broken DIMM and I ended up with 4 working ones. Still a waste of time and money though as only two of them have the same timings* so the BIOS only recognises 2.75GB as available**. Two are detected as DDR 333 and not DDR 400 but I can't track down the chip number online, so I can't tell whether it's the mobo reading them wrong or whether they supplied the wrong stuff. In any case I can't be arsed to pursue it any longer.

Don't suppose anybody has an old Socket 1156 Motherboard (preferably with 4 memory slots) that they haven't ebayed yet? I have another project in mind.



*four DIMMs - all different.
**yes - flashed the bios, cleared the CMOS, swapped them around, tried about every manual timing I could think of. Windows knows all 4GB is there so I assume the BIOS does too. JUst neither wants to use it all.
never trust a man in a blue trench coat, never drive a car when you're dead
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 From:  koswix   4 May 2015 19:19 
 To:  william (WILLIAMA)      8 of 18 
41463.8 In reply to 41463.7 
2gb is more than enough tbh

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If Feds call you and say something bad on me, it may prove what I said are truth, they are afraid of it.
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 From:  ANT_THOMAS   4 May 2015 20:30 
 To:  william (WILLIAMA)      9 of 18 
41463.9 In reply to 41463.7 
You're not by any chance coming across some sort of issue relating to GPU allocation and 32bit OS?

I know it's a long shot.
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 From:  william (WILLIAMA)   4 May 2015 20:44 
 To:  koswix      10 of 18 
41463.10 In reply to 41463.8 
Actually, I NEED 2GB tbh
never trust a man in a blue trench coat, never drive a car when you're dead
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 From:  koswix   4 May 2015 20:48 
 To:  william (WILLIAMA)      11 of 18 
41463.11 In reply to 41463.10 
Nobody will ever need 2GB tbh. I'm a hardware man, i know this stuff.

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If Feds call you and say something bad on me, it may prove what I said are truth, they are afraid of it.
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 From:  CHYRON (DSMITHHFX)   4 May 2015 21:18 
 To:  koswix      12 of 18 
41463.12 In reply to 41463.11 
I have 2G, and I frequently occasionally feel it's not enough it would be nice to have more. But my muvvaboards maxed out @ 2G.

----
"Spread the word or you basically hate sick children."
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 From:  william (WILLIAMA)   4 May 2015 22:06 
 To:  ANT_THOMAS      13 of 18 
41463.13 In reply to 41463.9 
No, it's 64bit Windows 7 and no graphics remapping or onboard graphics.

The 2.75 GB (actually 2882560 KB) thing crops up in loads of old queries with no real solution, probably because the answer is to go and get a matching set of DIMMs. I don't know why it's that exact amount but I wouldn't be surprised to find it was a quirk of the Award BIOS from a few years back.

Two of the DIMMs have the same chips even though they look different: Samsung K4D5108320-UCCC. Can't find an exact match on the web, but Samsung's charts suggest it's SGRAM (???) 3.3V. Another is Hynix and actually meets the spec. The other DIMM also meets the spec but the timing is different from the Hynix.

It's a pity really, I haven't done much mucking about with hardware for a year or two and I was quite enjoying it. I suppose I was a bit naive to expect I'd get 4 DIMMs with a fighting chance of working together. I'm not even convinced they are all DDR400.
 
never trust a man in a blue trench coat, never drive a car when you're dead
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 From:  william (WILLIAMA)   4 May 2015 22:10 
 To:  koswix      14 of 18 
41463.14 In reply to 41463.11 
I wonder if he's still in Paisley (the town - don't want to think about his clothes tbh)
never trust a man in a blue trench coat, never drive a car when you're dead
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 From:  william (WILLIAMA)   4 May 2015 22:23 
 To:  CHYRON (DSMITHHFX)      15 of 18 
41463.15 In reply to 41463.12 
If I'm honest 2GB is plenty for what I want this box to do most of the time.
never trust a man in a blue trench coat, never drive a car when you're dead
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 From:  99% of gargoyles look like (MR_BASTARD)   5 May 2015 09:36 
 To:  william (WILLIAMA)      16 of 18 
41463.16 In reply to 41463.15 
Not really the point if you specced and paid for 4GB though.

But then again, I'm not a hardware man.

truffy.gifbastard by name
bastard by nature
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 From:  william (WILLIAMA)   5 May 2015 15:32 
 To:  99% of gargoyles look like (MR_BASTARD)      17 of 18 
41463.17 In reply to 41463.16 
A wise man once wrote thus:
Quote: 
2G is the only way to live your PC life.

Yes, it is annoying but then I suppose that they would argue that they've provided what I ordered and if I'd wanted 4GB for one computer I should have told them and they'd charge accordingly.

That said, if it's correct that the DIMMs marked K4D5108320-UCCC are SGRAM (i.e. the memory modules on them are designed for graphics use) then they could hardly have made them more incompatible if they'd tried.
never trust a man in a blue trench coat, never drive a car when you're dead
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 From:  JonCooper   10 May 2015 16:33 
 To:  william (WILLIAMA)      18 of 18 
41463.18 In reply to 41463.17 
you ordered online, you have the right to reject goods for any (or even no) reason

get them to make it right
Jon
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