I was surprised. I expected the usual, 'very sorry...circumstances beyond control...every effort...blah' at most.
This is quite clever. It doesn't actually say much more than a stock response, but it comes over as contrite and diffuses the situation without any real concession.
On the other hand, although they sell a lot of headphones, they are, apparently, a very small company and I suspect that Stacey T may be all or most of customer support, and probably does some selling and advertising as well. They certainly aren't on top of their website which still features a whole range of items which they no longer sell, even though some are marked 'out of stock' or 'retired'. I get a very non-corporate, slightly amateur feel about them - so maybe it was genuine.
Didn't realise that Scandinavians are into this 'Happy Holidays' malarkey.never trust a man in a blue trench coat, never drive a car when you're dead |
bastard by name