Ranter's Corner1st Class Support from Comcast

  

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 From:  Ken (SHIELDSIT)   15 Jul 2014 23:25 
 To:  ALL 1 of 16 
41127.1 
Listen to this fucking mess.  I was getting irate just listening to this, I have no idea how the customer stayed calm!  Amazingly terrible, and he wants to know why people would want to leave Comcast?
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 From:  graphitone   17 Jul 2014 14:44 
 To:  Ken (SHIELDSIT)      2 of 16 
41127.2 In reply to 41127.1 
Heh, that is pretty poor. I appreciate the Comcast guy's trying to do his job, but that's beyond being pushy. I've had a few calls from sales people at ISPs over here and, while nowhere near as bad as that, they refuse to believe you're happy with what you've got.

What's the worst customer service you've dealt with?
 


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Drawings n' that
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 From:  Ken (SHIELDSIT)   17 Jul 2014 16:10 
 To:  graphitone      3 of 16 
41127.3 In reply to 41127.2 
I've been pretty lucky, I don't recall any bad experiences really.  But I usually try to do all my support requests online.  I hate talking on the phone.
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Give me liberty or, I dunno, something.
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 From:  graphitone   17 Jul 2014 16:53 
 To:  Ken (SHIELDSIT)      4 of 16 
41127.4 In reply to 41127.3 
Sometimes the quickest way to get anything sorted is by talking to someone. Sometimes.

I used to hate talking on the phone to people, then I got a job in support. I don't mind talking to people if I know I can help them. I also don't mind talking to sales people as I've always got the upper hand in any conversation there as they're pitching something to me and it doesn't matter if I'm disinterested about their spiel. What I don't like are calls where I get put on the spot and can't take the time to think of a measured response and someone's needing something there and then and won't put the phone down 'til whatever it is has gone away.


images?q=tbn:8nj2HfmLhyV7yM:b
Drawings n' that
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 From:  99% of gargoyles look like (MR_BASTARD)   17 Jul 2014 17:27 
 To:  graphitone      5 of 16 
41127.5 In reply to 41127.4 
quote: graphitone
What I don't like are calls where I get put on the spot and can't take the time to think of a measured response and someone's needing something there and then and won't put the phone down 'til whatever it is has gone away.

And people who make snap decisions based on same, and when you have time to think about it you realise it's a crock of crap!

truffy.gifbastard by name
bastard by nature
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 From:  graphitone   17 Jul 2014 18:00 
 To:  99% of gargoyles look like (MR_BASTARD)      6 of 16 
41127.6 In reply to 41127.5 
(nod)


images?q=tbn:8nj2HfmLhyV7yM:b
Drawings n' that
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 From:  JonCooper   17 Jul 2014 18:25 
 To:  ALL 7 of 16 
41127.7 
I read elsewhere that the retention guys need to retain 75% of people who want to leave or they don't get paid - supposedly posted by someone who works for the company (but obviously could be bullshit)
Jon
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 From:  koswix   17 Jul 2014 19:04 
 To:  JonCooper      8 of 16 
41127.8 In reply to 41127.7 
Then instead of bitching online they should report their employer for breaching the minimum wage act. 

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If Feds call you and say something bad on me, it may prove what I said are truth, they are afraid of it.
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 From:  99% of gargoyles look like (MR_BASTARD)   17 Jul 2014 20:45 
 To:  koswix      9 of 16 
41127.9 In reply to 41127.8 
Doesn't that depend on the terms of the contract (bearing in mind we're talking about the USofA, which doesn't have all this namby-pamby BS from Brussels)?

truffy.gifbastard by name
bastard by nature
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 From:  DeannaG (CYBATRON)   17 Jul 2014 22:39 
 To:  Ken (SHIELDSIT)      10 of 16 
41127.10 In reply to 41127.1 
OMG! The rep is a complete douche bag!

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 From:  koswix   18 Jul 2014 00:36 
 To:  99% of gargoyles look like (MR_BASTARD)      11 of 16 
41127.11 In reply to 41127.9 
(assuming it's the UK...) NMW is a statutory minimum and can't be over ruled by contract law. And it's nothing to do with the EU.

But Fuck knows what shitty laws they have in Murica in the name of freedom. 

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If Feds call you and say something bad on me, it may prove what I said are truth, they are afraid of it.
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 From:  Ken (SHIELDSIT)   18 Jul 2014 16:02 
 To:  koswix      12 of 16 
41127.12 In reply to 41127.11 
Freedom is all we need!
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Give me liberty or, I dunno, something.
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 From:  CHYRON (DSMITHHFX)   18 Jul 2014 16:32 
 To:  Ken (SHIELDSIT)      13 of 16 
41127.13 In reply to 41127.12 
Too bad you ain't got none.  :-((  :-((  :-((

----
"Ninety percent of Americans use the Internet. The other ten percent use the banjo."
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 From:  Ken (SHIELDSIT)   18 Jul 2014 17:45 
 To:  CHYRON (DSMITHHFX)      14 of 16 
41127.14 In reply to 41127.13 
I know a guy with some!
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Give me liberty or, I dunno, something.
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 From:  Chris (CHRISSS)   18 Jul 2014 18:27 
 To:  ALL 15 of 16 
41127.15 
That is bad. I wonder if everyone gets the same treatment and they just expect most people to give up, hang up the phone and carry on as before.

Most 99% of the time when calling to cancel a mobile contract over here they try for a bit to keep you with them. I did ring T-Mobile a couple of years ago and whoever I spoke to obviously couldn't be bothered and just cancelled it without any questions. Sian was on the phone for a little while to Orange this year, they kept offering different phones, contracts, etc. even though she kept saying they don't do the phone she wanted (16GB Moto G)
Me
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 From:  JonCooper   20 Jul 2014 17:12 
 To:  koswix      16 of 16 
41127.16 In reply to 41127.11 
it didn't sound UK based
Jon
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