Reminds me of when I got a camera lens for delivery by canpar (CANadian PARcel). I got a notice that I wasn't home when they tried to deliver, but I could go pick it up at their depot in town. Fine, I work in town. After work I go down to their depot: "it's out on the truck but he'll be back any minute". Two hours later, I get them to agree to deliver it to my office next day, and had to get really irate for them to back down on charging me 10 bucks extra.
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"the corruption of power may be bad, but the corruption of powerlessness is worse.'"
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