One of the (admittedly rather few) advantages of living in Hull is that i don't have to deal with BT. I've only had problems with the KC line at my mum's house a few times, but their tech support is good and the one time we've needed an engineer visit he came promptly and at a convenient time.
They can be cunts in other ways though. Such as they don't let any other ISP's use their network, so if you want internet in Hull you have but one option. Plus the packages they offer are pretty shit.
MrTrentA young loner on a crusade to champion the cause of the innocent, the helpless, the powerless. In a world of criminals who operate above the law.
That's the thing about KC, I'm sure many moons ago they were seen as being brilliant because they weren't BT, but if there's no competition or other options then you're stuck if what they offer is shit.
In further plusnet and BT are shit news, I called Plusnet to get them to actually put the ADSL order on and called them the next day to make sure they were actually doing it:
"Yes, the order was placed yesterday and the install has been booked for next week."
what.
"The person you spoke to earlier put on another fibre order."