One to avoid - Teh Forum

From:	william (WILLIAMA)	3 Dec 2012 19:57
To:	ALL	1 of 53

40117.1
Ordered a 6 cell battery from laptopbattery4u for the daughter's PC. Cost £48.59 plus Registered Delivery £4.99, total: £53.58. Got a detailed invoice by email which included delivery by registered mail at £4.99. The website states that delivery of UK orders is by registered mail. The firm is based in the UK. I was surprised when the post-room at work (my delivery address) phoned me to say that there was a UPS delivery man waiting to collect £17:66 in import duty. As I didn't have much cash on me, I had the embarrassment of scrabbling round my colleagues to borrow the balance after which the cost has risen to £71.24 - which is almost the same as my local Samsung stockist charges for the branded item. So the moral of this story is a) don't be mean - get the real deal for those you love, or b) avoid laptopbattery4u who mention NOTHING about directly importing from HongKong to the customer and in fact make a spurious charge for UK postage, or both. Now waiting for a reply to my email requesting reinbursement, after which (assuming they ignore it) I'll have to try PayPal (which isn't that hopeful as it's not a dispute over payment for goods).

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From:	MrTrent	3 Dec 2012 20:16
To:	william (WILLIAMA)	2 of 53

40117.2 In reply to 40117.1
quote: http://www.laptopbattery4u.com/policy.html Shipping Policy We do not exclude the possibility that our products may run out of stock in our local warehouse. In this case, we reserve the right to ship the products from Hong Kong without any additional fees. Very carefully worded one, that. At first glance it appears to mean that you, the customer, wouldn't incur any additional fees. But if you put on your evil money grabbing robbing cunt hat (you have one of those, right? I can lend you one of mine if you need. I'm a debt collector so i have several) , you can kind of see how it can be construed to mean that they, the seller, reserve the right to not incur any additional fees from importing from Hong Kong. So they make you pay the fees so they don't have do. MrTrent A young loner on a crusade to champion the cause of the innocent, the helpless, the powerless. In a world of criminals who operate above the law.

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From:	MrTrent	3 Dec 2012 20:19
To:	MrTrent	3 of 53

40117.3 In reply to 40117.2
Just noticed that's from the US version, but i'm sure there's an identical clause hidden somewhere on the .co.uk site, which i'm assuming is the one you used. MrTrent A young loner on a crusade to champion the cause of the innocent, the helpless, the powerless. In a world of criminals who operate above the law.

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From:	Dan (HERMAND)	3 Dec 2012 20:40
To:	MrTrent	4 of 53

40117.4 In reply to 40117.2
Illegal, though Dan Herman

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From:	MrTrent	3 Dec 2012 21:40
To:	Dan (HERMAND)	5 of 53

40117.5 In reply to 40117.4
Oh yeah. I also couldn't find anything remotely similar on the uk site, so i'm guessing they don't have a leg to stand on. I'm also guessing that they won't give a fuck about that and William will not be reimbursed. MrTrent A young loner on a crusade to champion the cause of the innocent, the helpless, the powerless. In a world of criminals who operate above the law.

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From:	Chris (CHRISSS)	3 Dec 2012 21:51
To:	MrTrent	6 of 53

40117.6 In reply to 40117.5
There only seems to be one small mention about the products not necessarily being sent out from the UK quote: depending on the destination, holidays and various customs clearance as well as factors other than Postal Service's control but that could also just be delivering to "Other Countries" Me

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From:	william (WILLIAMA)	4 Dec 2012 00:05
To:	All	7 of 53

40117.7 In reply to 40117.6
It's wierd, now that I've calmed down a bit. I've bought stuff from overseas suppliers like the late lamented Lik Sang loads of times, so I'm well aware of the liability to import duties if you set out to buy from overseas. I just find it odd that a UK based company, offering (and charging me for) UK postage, should leave me open to ridiculous levels of tax without warning. Still, I'll give them a day or so.

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From:	CHYRON (DSMITHHFX)	4 Dec 2012 01:00
To:	william (WILLIAMA)	8 of 53

40117.8 In reply to 40117.1
UPS is notorious for pulling that stunt here. ---- "meat-eaters lie and commit sex crimes"

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From:	william (WILLIAMA)	5 Dec 2012 09:02
To:	All	9 of 53

40117.9 In reply to 40117.8
Or maybe, in this case, one to say Merry Christmas to: quote: Hi William, We will check it and arrange to refund it to you. Should you have any question, please feel free to contact us. Best regards, Customer Service Department Dane quote: service@paypal.co.uk tingyan huang just sent you a partial refund of £17.66 GBP for your purchase. If you have any questions about this refund, please contact tingyan huang. This refund will appear on your credit card statement as credit from PAYPAL. So I'll say 'careless' rather than anything else. And top marks for a prompt refund without even a request for the receipt.

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From:	MrTrent	5 Dec 2012 18:54
To:	william (WILLIAMA)	10 of 53

40117.10 In reply to 40117.9
Awesome. MrTrent A young loner on a crusade to champion the cause of the innocent, the helpless, the powerless. In a world of criminals who operate above the law.

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From:	99% of gargoyles look like (MR_BASTARD)	5 Dec 2012 19:32
To:	william (WILLIAMA)	11 of 53

40117.11 In reply to 40117.9
To err is human, to forgive divine. bastard by name bastard by nature

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From:	99% of gargoyles look like (MR_BASTARD)	5 Dec 2012 19:33
To:	99% of gargoyles look like (MR_BASTARD)	12 of 53

40117.12 In reply to 40117.11
Err? bastard by name bastard by nature

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From:	graphitone	5 Dec 2012 23:10
To:	99% of gargoyles look like (MR_BASTARD)	13 of 53

40117.13 In reply to 40117.12
Nothing human about that picture. Move along. Drawings n' that

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From:	graphitone	5 Dec 2012 23:11
To:	99% of gargoyles look like (MR_BASTARD)	14 of 53

40117.14 In reply to 40117.12
Actually I'm having a hard time (NJ) working out whether that's a man or woman. Or a manatee. Drawings n' that

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From:	99% of gargoyles look like (MR_BASTARD)	5 Dec 2012 23:15
To:	graphitone	15 of 53

40117.15 In reply to 40117.14
Right third time. You got there in the end! (proud) bastard by name bastard by nature

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From:	Oscarvarium (OZGUR)	6 Dec 2012 00:00
To:	william (WILLIAMA)	16 of 53

40117.16 In reply to 40117.9
I wouldn't be surprised if that place and/or a lot of other places did that kind of thing regularly and just instantly offered refunds to anyone who questions it. There must be plenty of people who'd just accept the charge, graciously or not, and move on, and it probably results in a net gain for the company. Also, I can't think of a signature, any ideas?

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From:	JonCooper	6 Dec 2012 00:07
To:	Oscarvarium (OZGUR)	17 of 53

40117.17 In reply to 40117.16
I don't think the company benefits from import duty Jon

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From:	william (WILLIAMA)	6 Dec 2012 09:26
To:	JonCooper	18 of 53

40117.18 In reply to 40117.17
Exactly. I suspect that £17.66 may not have completely wiped their margin on the battery, but I can't imagine it helped. I suspect that it's thought of as acceptable in cases where they can't supply from stock - especially as a proportion of people probably don't try to claim the money back - even that much. Annoying though, especially the embarrassment of going round all my workmates trying to scrabble the right change together.

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From:	Hudsville	1 Feb 2013 01:56
To:	ALL	19 of 53

40117.19
Poor experience of laptopbattery4u. (no) Bought a generic battery for my Toshiba Satellite Pro. After 9 months it was only lasting 1 hour or less between charges. After 11 months it was down to a few minutes Due to manic work life didn't remeber to contact them until 3 days after warranty expired. They refused to replace the battery. Contractually they are in the right, but morally they are in the wrong. Very poor customer service ... laptopbattery NOT 4U! For the battery to give 2 minutes use from 100% charge to 6% charge, 3 days after warranty expires, it must have been dying for some time. My opinion is AVOID laptopbattery4u and get OEM battery from reputable source, such as laptop manufacturer - might cost twice as much or more, but it'll last 2-3 years easily (like our work laptops do - our IT guys always use OEM).

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From:	Dan (HERMAND)	1 Feb 2013 10:23
To:	Hudsville	20 of 53

40117.20 In reply to 40117.19
Reverse SPAM? Dan Herman

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