Ranter's CornerSky/BTOpenreach

  

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 From:  ANT_THOMAS    3 Sep 2012 23:12 
 To:  Wattsy (SLAYERPUNX)      14 of 31 
39877.14 In reply to 39877.13 

Hopefully all the calls were recorded because there's 6 lies now.

 

I demanded to speak to a manager. Finally got a call back this evening.

 

I had been told by two separate people that the next earliest activation was October. He offered me this Friday 7th AM or PM or any day next week, I picked AM on Friday. He couldn't understand why I was told October since there was plenty of free dates.

 

Fingers crossed for Friday. I'm still billing them for my days wages, calls, my newly invented lying fee and an admin fee.

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 From:  koswix   3 Sep 2012 23:32 
 To:  ANT_THOMAS       15 of 31 
39877.15 In reply to 39877.14 
Don't forget to add 10% if they choose not to pay by direct debit (giggle) 



                                                
                                                
                                                
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If Feds call you and say something bad on me, it may prove what I said are truth, they are afraid of it.
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 From:  ANT_THOMAS    4 Sep 2012 00:05 
 To:  koswix      16 of 31 
39877.16 In reply to 39877.15 
Ohh I definitely need to add that.
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 From:  Wattsy (SLAYERPUNX)   4 Sep 2012 09:03 
 To:  ANT_THOMAS       17 of 31 
39877.17 In reply to 39877.14 
I ended up with two routers in the end as well as I also had two activation dates, perhaps I had yours ;)

Web Shite Mail Me

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 From:  ANT_THOMAS    4 Sep 2012 09:34 
 To:  Wattsy (SLAYERPUNX)      18 of 31 
39877.18 In reply to 39877.17 

Ha, they managed to send the router out. It's been sat waiting for the @ to go green :(

 

The initial issue was that BT Openreach didn't do their job. I would've been fine with Sky if they were honest and explained it all and booked another appointment straight away for the following days, but instead they lied and bullshitted their way through 3 days of calls, forum messages and tweets until I got it sorted.
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 From:  Wattsy (SLAYERPUNX)   4 Sep 2012 10:55 
 To:  ANT_THOMAS       19 of 31 
39877.19 In reply to 39877.18 

If you want to use a third part router use this to generate your username and password

 

https://www.cm9.net/skypass/

 

The sky router is OK but I do much prefer my own router.

Web Shite Mail Me

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 From:  ANT_THOMAS    4 Sep 2012 11:15 
 To:  Wattsy (SLAYERPUNX)      20 of 31 
39877.20 In reply to 39877.19 

Nice.

 

I saw you could get it from taking a backup of the settings and opening the file in a text editor.

 

As long as it can port forward I'm not too bothered, don't actually have my own router to use anyway.

 

I'll be using my own access point since the Sky router only does Wireless N at ~150mbps whereas my AP does it at 300mbps.
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 From:  MrTrent   4 Sep 2012 15:53 
 To:  ANT_THOMAS       21 of 31 
39877.21 In reply to 39877.14 
quote:
Hopefully all the calls were recorded because there's 6 lies now.
Don't bet on it. Sky will blurt out the usual "calls are recorded for training and quality control" bullshit, but that's just another one of their lies. The minute you ask them to listen to a call to see that you were lied to they'll say "well actually, only some calls are recorded. And yours wasn't. Sorry"

MrTrent A young loner on a crusade to champion the cause of the innocent, the helpless, the powerless. In a world of criminals who operate above the law.
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 From:  ANT_THOMAS    4 Sep 2012 15:56 
 To:  MrTrent      22 of 31 
39877.22 In reply to 39877.21 
The manager call definitely was. Well, it should've been since he stated it was being recorded himself and it wasn't the recorded message saying "calls may be recorded".
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 From:  MrTrent   4 Sep 2012 16:06 
 To:  ANT_THOMAS       23 of 31 
39877.23 In reply to 39877.22 
I'm impressed you actually got a manager call, no matter how late. But yeah, i grudgingly admit that not even sky would try to hide the recording of a manager call.

MrTrent A young loner on a crusade to champion the cause of the innocent, the helpless, the powerless. In a world of criminals who operate above the law.
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 From:  ANT_THOMAS    4 Sep 2012 16:14 
 To:  MrTrent      24 of 31 
39877.24 In reply to 39877.23 

It may have been that I was kicking up a fuss using whatever route possible. Calls, Twitter, Forum, Email. Though I'd wouldn't be too surprised if they hadn't linked it all together as being the same customer each time. When the call centre said the next activation date they could offer was in October I just refused and demanded to speak to a manager, it seemed to work.

 

I find complaining on Twitter works quite well these days. It's public, and if it was to be picked up by someone with a reasonable following on Twitter it ends up being a bit of a PR nightmare.
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 From:  Gobfounded (YVE)   4 Sep 2012 22:57 
 To:  99% of gargoyles look like (MR_BASTARD)      25 of 31 
39877.25 In reply to 39877.9 
We've used plusnet for Internet since we got broadband here, 8 years ago, and have had no problems with them.


It means something to Owen
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 From:  99% of gargoyles look like (MR_BASTARD)   5 Sep 2012 07:59 
 To:  Gobfounded (YVE)      26 of 31 
39877.26 In reply to 39877.25 
Perhaps they got good in the ~2+yrs between us dropping them and you joining.

bastard by name
bastard by nature

If Feds call you and say something bad on me, it may prove what I said are truth, they are afraid of it.
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 From:  ANT_THOMAS    7 Sep 2012 08:34 
 To:  ALL 27 of 31 
39877.27 
I'm in shock. BT Openreach appointment booked for 8-1 and the engineer turned up at 8:15. He's off fiddling with the cabinet apparently.
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 From:  Serg (NUKKLEAR)   7 Sep 2012 10:20 
 To:  ANT_THOMAS       28 of 31 
39877.28 In reply to 39877.27 
I've found that when an engineer is actually booked and they turn up, they're quite good and seem pretty clued up.
[...Insert Brain Here...]
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 From:  ANT_THOMAS    7 Sep 2012 10:46 
 To:  Serg (NUKKLEAR)      29 of 31 
39877.29 In reply to 39877.28 
He was. I asked him when my cabinet was getting fibre and whilst he didn't know when and he said he was surprised it wasn't already since local ones are live.
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 From:  ANT_THOMAS    7 Sep 2012 11:41 
 To:  ALL 30 of 31 
39877.30 

Poor speed at the moment. Currently syncing at 4092kbps. I was expecting at least 7000kbps, hopefully it increases over the coming week.

 

Definitely a step down from the 17000kbps I was getting back at my parents :((

 

Hopefully they get fibre in my cabinet soon.
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 From:  ANT_THOMAS    7 Sep 2012 11:55 
 To:  ALL 31 of 31 
39877.31 

Line estimates for my attenuation are about 9000kbps.

 

Anyway, I'll be quiet now.
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