Hmm

But it's more like the shop sites itself next to "Jo Smith's Chip Shop" and calls itself "Harry Smith's Chip Shop with its famous range of Sauces and Exotic Vinegars" and then fails to provide any of the Sauces & Vinegars and its chips are the same price as at Jo's and taste no better.

No Virgins where but my parents and sister have it. I hate using the Virgin TV box. It's way too slow.

we've resisted changing ours for ages because it was one of the last pre-Tivo "good" ones in that it's just OK. Before that, mainly disasters, after that, heard bad things. Now we have to have it swapped apparently, and it's a mystery if we're getting the shitbox they say they're improving in software or the fancy new one that is more or less how they should be.

I'd actually ask, but we have a complicated relationship where they say "hang on, you're not an employee anymore" (my wife was, ten years ago) and want to take away our discount and then we say OK then and they somehow fail to do it and we go back to normal. But we have to go through this staff-only number and it's a mighty faff. Worth it, obv.