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Bang good.com
From: william (WILLIAMA)
25 Apr 2015 13:05
To: ALL
1 of 18
41463.1
Anybody used this company?
I've put a small server together, using up some old parts and I thought it might be worth raising the memory from 2GB to 4GB. 4 DDR DIMMS from Bang good are around £25 total and they arrived promptly from a UK warehouse - well packed etc. Sadly 3 were fine but 1 was dead.
Me:
Hi, - received package promptly (thanks), 3 of the DIMMS work fine. The 4th DIMM won't allow boot either on its own or in combination with any of the others, in any slot.
Them (today):
Thank a lot for your email and sorry for the inconvenience caused.
For the item could you please send us a short video to show the problem and shipping label as attachment? We will ask salesman to check it then provide a better solution for you,please don't worry about it.
If you have any problem,please feel free to contact us again.
Best regards,
Flora
Me:
Hi - Are you serious? You want me to provide a video of a DIMM failing to work?
From: ANT_THOMAS
25 Apr 2015 14:06
To: william (WILLIAMA)
2 of 18
41463.2
In reply to
41463.1
I have used them before but for stuff coming from the far east.
I can understand them wanting some proof, but also it being pretty ridiculous. Even distance selling rules should mean you can return them easily enough.
I returned something for the first time to Amazon a bit back, where Amazon weren't the actual seller. Really surprised how smoothly that went and how quick the refund came through.
From: william (WILLIAMA)
25 Apr 2015 14:57
To: ANT_THOMAS
3 of 18
41463.3
In reply to
41463.2
The company is based in China so whether or not their local warehouse is subject to UK distance selling regs is a moot point. Still, fortunately it's a comparatively small amount of money so I'm not spitting feathers. Somewhere between annoyed and amused by being asked to produce a movie to get a replacement.
Also, it's irritating as I have to waste another of the DIMMs or sacrifice dual channel operation. I have two slots (one bank) with two of the good DIMMS and two slots with two of my previous 512MB DIMMs.
I could actually use the three good 1GB plus one 512MB but there isn't much point as it slows the operation.
What they
should
do is obvious - i.e. a sensible returns policy. What they
are
doing is stupidly half-arsed and unbusinesslike. Either to deter me from complaining further or simply because they don't have the knowledge or resources to run a proper test operation.
From: Peter (BOUGHTONP)
25 Apr 2015 18:19
To: william (WILLIAMA)
4 of 18
41463.4
In reply to
41463.3
> or sacrifice dual channel operation
Is that still a significant factor these days?
From: 99% of gargoyles look like (MR_BASTARD)
25 Apr 2015 19:51
To: Peter (BOUGHTONP)
5 of 18
41463.5
In reply to
41463.4
Depends on whether you're married or not.
From: william (WILLIAMA)
25 Apr 2015 20:22
To: Peter (BOUGHTONP)
6 of 18
41463.6
In reply to
41463.4
No, but as I said in the first post this is put together from old bits and pieces.
From: william (WILLIAMA)
4 May 2015 16:29
To: william (WILLIAMA)
7 of 18
41463.7
In reply to
41463.6
Well, they finally replaced the broken DIMM and I ended up with 4 working ones. Still a waste of time and money though as only two of them have the same timings* so the BIOS only recognises 2.75GB as available**. Two are detected as DDR 333 and not DDR 400 but I can't track down the chip number online, so I can't tell whether it's the mobo reading them wrong or whether they supplied the wrong stuff. In any case I can't be arsed to pursue it any longer.
Don't suppose anybody has an old Socket 1156 Motherboard (preferably with 4 memory slots) that they haven't ebayed yet? I have another project in mind.
*four DIMMs - all different.
**yes - flashed the bios, cleared the CMOS, swapped them around, tried about every manual timing I could think of. Windows knows all 4GB is there so I assume the BIOS does too. JUst neither wants to use it all.
From: koswix
4 May 2015 19:19
To: william (WILLIAMA)
8 of 18
41463.8
In reply to
41463.7
2gb is more than enough tbh
From: ANT_THOMAS
4 May 2015 20:30
To: william (WILLIAMA)
9 of 18
41463.9
In reply to
41463.7
You're not by any chance coming across some sort of issue relating to GPU allocation and 32bit OS?
I know it's a long shot.
From: william (WILLIAMA)
4 May 2015 20:44
To: koswix
10 of 18
41463.10
In reply to
41463.8
Actually, I NEED 2GB tbh