Maybe they sold a bunch all at once and their inventory system had a hiccup. 'Tis christmas. You should be down at the mall stabbing and punching rival shoppers.
It wasn't the mistake that annoyed me, it was the fact that they led me to believe it was being shipped and then did nothing to correct that impression until it was too late.
Anyway, it was just a rant (as per the the title of the folder) and I'm over it now. Even managed to get hold of an acceptable alternative from the local headphone emporium.
I think you were right to be upset! I understand that people make mistakes, but they could have made it right but instead didn't and left you in a bad position. That's how you lose customers and go out of business!
Well, well, well:
Stacey T
Dec 22 20:58
I'm sorry I do realize that it is all very un-business like and for that I am not proud at all.
Thank you for your well written, direct although still kind email response.
Happy Holidays
Kind Regards,
Stacey T - Customer Support
Nice and all, but doesn't solve your problem at all!
But I'm proud of you for not being rude! You catch more flies with honey!
Message 41324.8 was deleted
Actually, in the circumstances, that's quite nice. Some others would just ignore.
Aye, at least he got a response. And a sincere apology at that. Now there's a shoe in the door, William needs to press Stacey a little further, a small amount of banter and cajoling, and it's freebies galore.
I had a paypal email just before theirs.