What is Openreach? I approve of the fuck you regardless!
Fuck them indeed.
Appointment booked and nobody turned up by any chance?
British Telecom was split into BT (the part that signs you up for phone lines, Internet etc) and Openreach (the part that actually makes sure the network works etc), allegedly because this way Openreach is more likely to provide the same level of service to BT and also to other ISPs which are using BT's network to provide their t'Internets.
I suppose I should provide a little more detail.
The installer actually turned up for the first appointment, late, and used the fact that the ISP provided router wasn't there to not do the install, which was a load of bollocks.
I booked another install for yesterday. They didn't turn up because they had changed it to today without telling anyone.
They didn't turn up today because they changed the install date to tomorrow without telling anyone. Which is fucking useless since I wont be in the house.
So instead of 57mb fibre i'm getting 6mb adsl, since I don't want to waste any more time on these fucks.
They are the bastards you have to deal with if you want to get an internet connection in the UK. Either directly or because the other ISPs have to use them as a supplier. Unless you get cable. The cable supplier is shit as well.
I see, thanks for the info! I take it this is one of those things that sounds good but the results are different. Unless we just like to tell them Fuck You!
I ranted at Sky for BT Openreach not turning up last September but it wasn't really their fault.
Openreach engineer failed to turn up, I spoke to Sky (though they did tell quite a few lies about a new engineer being booked in for the next day) and got put to the bottom of their list and was told it was a 6 week wait (I'm sure there's a thread on here about it!) I eventually spoke to some Sky management and the Openreach engineer turned up a few days later.
It seems they don't tell anyone when they're not attending an appointment. If they decide they can't do it that day they just don't turn up and keep quiet. Fuckers.
Fuck, I just had a long post and lost it... grr.
Anyway, it sounds like it's similar to here but they do show up. They just say it will be between 7am and 5pm and make you waste a whole day waiting for them.
The big isp's here have pretty much all gone to using sub-contractors to do the install. The DSL companies send you the modem in the mail and they don't even need to come to the house. There is something then enable on your line from the headend that makes it work.
I think I've just given you a great business idea! If BT is so shit your new company can be just mediocre and people would love you!
That's fucked up! I'd have a bill waiting for them when they did actually show up for lost wages!