This is my post on their forum. You can probably tell, I'm pissed off....
I ordered my Sky Talk and Broadband on the 10th August. I was given an activation date of 31st August.
My apartment already had a line installed, it just needed activating and then the broadband activating. Not a difficult job. Most other ISPs get this done within the day, or at worst within the week. Not with Sky, it's a 3 week wait.
Along comes 31st August. I take the day off work (losing a days holiday) because I am told I need to be at the property in case of an engineer visit (which seems unlikely). Whole day passes, no broadband.
Numerous calls later, turns out the BT Openreach engineer decided that they couldn't be bothered activating my phone and broadband when it was booked. I am told I will receive calls back from Sky to sort the mess out, massive lie, no calls.
More calls on Saturday to Sky and I am told that my broadband will be activated on Sunday 2nd September.
Sunday 2nd September comes, broadband isn't activated. I call Sky, I get told that there wasn't actually a booking. Another lie from Sky.
I call again on Monday 3rd September (today) because I am asked to rebook an activation appointment. Activation date offered - 2nd October. 4 weeks away. That's 4 weeks on top of the original 3 weeks.
7 weeks is a total disgrace. This is 2012, not 1970. This should be sorted within the week.
How can Sky be so poor at customer service?
Why can't they give me a call and get this sorted?
Why do I have to wait so long?
Why did I ever pick Sky in the first place?
Why don't you stop wasting money on Bruce Willis adverts and retrain your call centre staff to not be so stupid and do their job properly.